Last updated by TechPrate on March 28th, 2021 at 02:18 pm
Every individual is wishing for apps that provide services at their fingertips. The popularity of these on-demand apps and services is the best product that is served by the app owners in the market.
The on-demand delivery apps have proved their worth by serving in different sectors of the economy whether it is E-commerce, health, or even hospitality.
In the era of online shopping and apps, Courier services have a major role to play as they need to deliver the parcel at the doorstep of the customers.
All the problems with regards to monitoring and making possible deliveries of goods can get perfectly assessed with the help of vigorous courier delivery apps and services.
Let us further discuss the on-demand development process and its courier system. The on-demand courier service can help in making courier services more efficient and effective. But the major question which seeks wide attention here:
What are the best features which are to be included in the development of On-demand courier service apps?
Types of On-demand Courier Delivery Services
1. Postal and Courier Services App
The first company which strikes the mind of individuals is Fedex. As the company has its own app which gave rise to its courier and parcel services. The company also has its different app when the parcels need to be delivered on an urgent basis and on the same day.
2. Real-Time Tracking App
This feature is crucial for package and collection. In such a model, all the data of the delivery boys as well as couriers gets collected on the single platform. Even the courier service provider requires a single app to keep a track of all its courier packages.
Such a feature in the app not only provides help to the courier service company but it also helps the individuals who are expecting their parcel to get delivered on time and such app enables them to track their order.
3. Branded Delivery
Such feature helps the courier companies to properly utilize the apps along with order tracking features. The branded delivery model provides much help to all the retailers who have their business online and they also deliver the goods at the doorsteps of the customers.
This consolidated app solution helps in rendering the whereabouts of the package to the customers as it shows the changes along with the procedural steps such as orders, dispatched, shipped, or delivered. These are the basic options that the customers get and this model can help the businesses to take their level high and win a major share in the market over its competitors.
4. Parcel Delivery
With the exception of private transportation, Uber has been successfully venturing in this model for hospitality and courier delivery services and its domains. Such a model is the marketplace for making deliveries of the respective parcels.
All these types of apps help in deciding what kind of apps are preferable in the market. The market trends, requirements of business helps in predicting the future of On-demand apps and services. Let us get deep into the app development process.
We got a basic idea about what are the features available in the market. But what are the necessary features for your app is still a question which needs to be answered before developing an app.
The On-demand courier delivery app can boost up your courier services more popularly and efficiently.
Which are the Must-have Features for Your On-demand Courier Delivery Apps?
After selecting the type of app, designing a roadmap is the next step towards the development of an On-demand delivery app for courier services. Let us discuss the necessary or must-have features in detail:
1. Admin Chat
Admin Chat is one of the most crucial features when we talk about courier delivery apps.
Admins on this platform can easily have any kind of conversation with both the parties whether its customers or delivery agents all on a single platform can help in improving the customer care services along with enhancing the customer satisfaction.
Real-time deliveries and continuous communication with customers and delivery boys can smoothen the pace of the overall delivery process and assists the company in achieving its targets along with better records of the customers.
2. Packaging Options
Such a feature provides option to the user for its parcel packing to protect the courier from any damage which might occur across the overall delivery process.
This service can only get provided to the customers when they pay for it. The charges for this service might vary depending on the size of the parcel and material required for its protection.
3. Real-Time Tracking
As discussed above in the types of courier services. This feature functions the same way. This service enables users to track their packages along with locations which get provided in real-time.
Such a feature helps in gaining the loyalty and trust of customers as they are aware of the time when their courier will arrive at their place.
4. Premium Delivery Options
When the user requires a parcel urgently or on the same day. The user must find this option in the app and must think that such services can curb the problems regarding the urgency of parcel.
One of the best examples of its timely delivery and courier service is Amazon Prime. It offers free delivery or shipping across 100 million items. The customers of amazon prime can get deliveries on the same day of their orders in some selected cities.
5. Push Notifications
All the businesses working on On-demand delivery apps are just waste if they don’t include this feature. The updates of the app along with the time of their parcel arrival can be seen from the notification bar itself. The app helps in sending notifications for the present changes, assumed time of date and delivery. Along with the notifications can be sent.
Such a feature helps in gaining the trust and engagement towards the app of the customers along with that it increases the clarity of the business model. Such notifications further enhance the loyalty of the customers towards our apps.
6. Payment Gateway
Same options of payment which other apps of E-commerce and On-demand delivery services provide the customers. The same feature gets provided by this app as well.
Linking bank accounts, digital wallets must be available to make the apps more easy and convenient when it comes to initiating payments. Cash on delivery is still a preferred option by many users.
Through this mode of digital payments, the user gets an access to have its digital receipt of the payment that has been made.
These must-have features must be included in the apps to make it more convenient and helpful for the users along with including helpdesk and other support and recommendations options where a user writes a review and rates the app according to its convenience.
Lines for Its Summary
An app that works on On-demand courier services for your courier business is likely to reap desired results which are expected to be skyrocketing.
Developing an app is not just enough and it’s not a final stage. Along with apps there are major things and conditions which are to be discussed which will ultimately grow your business. Several updates for the apps along with regular bug fixes helps the business to capture a big share in the market. This article provides a brief overview of the features and the types of On-demand courier service apps. The type and features of your choice and which deemed necessary are to be included in the app.